Welcome to Premier Medical Clinic. By accessing our website and using our services, you agree to comply with the following Terms and Conditions. Please read them carefully.

We are Premier Medical and are registered in England and Wales under company number 13849318 and have our registered address at 2 Applewood Close, London, N20 9JW

If you do not agree to these terms, you must not purchase any services from us. If you purchase services from us, you hereby consent to any assessments that are conducted, the advice provided, and the treatments offered.

1. Information:
   • All patients are required to provide contact details; including full name, telephone and email in order to secure an appointment.
   • All clients will complete a Medical history form at their first appointment, this is necessary to inform the consultation and treatment planning process.
   • All information will be treated as confidential and protected in accordance with Data Protection legislation
   • Patient information will not be shared with third parties without written permissions and you will not receive unsolicited information from us.
   • You may choose to remove yourself from our mailing list at any time, by unsubscribing.

2. Premier Medical Services and Packages:

2.1.  Non-Transferrable: All services provided by Premier Medical including packages and Programmes are non-transferrable. They are intended solely for the personal use of the individual who purchased them and cannot be transferred to another person.

2.2.  Cancellation Policy: A cancellation policy applies to all services, packages and programmes. If you wish to cancel or reschedule a scheduled appointment or session, please provide at least 48 hours notice as specified in the cancellation policy. Failure to comply with the cancellation policy will result in the forfeiture of any deposit paid for that appointment/service and in the event of recurring service or programme a cancellation fee being charged for the pro-rata cost of that appointment/service

2.3.  No Refunds: We do not offer refunds for services packages or programmes once they have been purchased. It is your responsibility to ensure that the services provided align with your needs and expectations before making a purchase.

2.4.  Service Credit: In very special circumstances, such as medical emergencies or unforeseen situations, a service credit may be granted at the discretion of management. This credit can be redeemed for future services and must be used within the specified time frame communicated by Premier Medical.

2.5.  No Roll Over: Unused services or credit cannot be rolled over to the following year or any other time period beyond the initial redemption period stated in these terms and conditions. It is important to utilise all services within the specified timeframe.

2.6.  By purchasing a service, package or programme, you agree to abide by these terms and conditions. It is recommended that you carefully review and understand these terms before making a purchase. If you have any questions or require further clarification, please reach out to our customer service team.

3. Services

3.1 Subject to clause 5 below, we will endeavour to supply the services to you at the time and date of the bookings.

3.2 The services we provide do not replace your regular care by your routine healthcare professional (such as but not limited to your GP).

3.3 We do not offer acute medical services which must be dealt with by the appropriate service (such as A&E or your GP).

3.4 You agree that in order for us to provide you with the services, you must make available your full medical history (including but not limited to the provision of a list of your diagnoses, medications and supplements) in order for the team to make accurate assessments and management plans.

3.5 You acknowledge that the treatment plan offered will be tailored to support health conditions and/or health concerns identified and agreed upon between both parties.

3.6 For remote consultations, you will need a full working internet connection with access to the video platform of our choice (Zoom).  If you are unable to connect to the scheduled appointment at the time for any reason, then you will be charged the full appointment fee. If you are late for the appointment (unless it is in the instance of the death of a family member or friend, serious illness or injury, or force majeure event), the duration of the appointment will be reduced by the number of minutes you are late. The practitioner may convert your appointment into a telephone consultation if you are having difficulties connecting to the video platform. Recording of the consultation is not allowed without our prior written permission.

3.7 Any additional patient encounters including but not limited to consultations, emails, phone calls, administration time (outside of the set packages of appointments) will be set at a pro-rata fee

3.8 You acknowledge that appointments may be offered in packages, and your progression through the packages will be determined by the treating doctor or clinician. Extra admin charges may apply to these appointments in the circumstances where there are new health concerns, extra research and/ or lab testing is required.

3.9 For subscription packages, you are required to give a one month notice to terminate the package and your money will be refunded for the pro-rata duration you have left after this notice period. Any costs relating to testing will also be deducted prior to issuing a refund.

3.10 Your chosen package will expire according to the set expiry dates of the program.

4. Your right to cancel

4.1 You may cancel or rearrange an appointment for the services by calling us on 0203 137 3440 or writing to us at info@pjcbuilder.com.

4.2 If you cancel an appointment within seven (7) days of the scheduled appointment date, we reserve the right to charge you a cancellation fee.

4.3 If you cancel within 48 hours of the scheduled appointment then an assigned cancellation fee for that appointment will be charged which is currently set at 10% of the consultation cost (pro-rata fees apply for packages and programmes). This clause 4.3 will not apply to cancellations made as a result of death, serious illness or injury, force majeure or IT failure

5. Our rights to cancel

5.1 We have the right to cancel an appointment for any reason given in clause 7.  If we are unable to agree with you an alternative date and time we will refund to you the amounts already paid at a pro-rata rate for the missed appointment within the set package fee

5.2 If a Practitioner is unwell or is required to take emergency leave, we will contact you as soon as reasonably practicable and we will try our best to agree with you a new date and time for an appointment.

5.3 We may also cancel any appointment if we, in our reasonable opinion, feel that you are in material breach of these terms.

6. Our liability to you

6.1 We do not exclude or limit in any way our liability for:

(a) death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors;

(b) our fraud or fraudulent misrepresentation;

(c) breach of the terms implied by sections 3, 4 and 5 of the Supply of Goods and Services Act 1982 (description, satisfactory quality, fitness for purpose and samples); and

(d) defective products under the Consumer Protection Act 1987.

6.2 You acknowledge that the services are provided to you by professional healthcare workers engaged by us for that purpose and any claim relating to the negligent performance of the services should be brought directly against the professional healthcare worker who delivered the treatment to you.

6.3 We will be responsible for direct loss or damage you suffer caused by our breach of the terms or caused by our negligence. We are not, however, responsible to you for any loss or damage that we could not reasonably predict may arise.

7. Events outside our control

7.1 We will not be responsible for any failure to deliver our services or to do anything else which we have promised because of something beyond our reasonable control such as an epidemic, pandemic, lightning, flood, exceptionally severe weather, fire, explosion, war, civil commotion, riot, terrorist attack or threat of terrorist attack or failure of public or private utility services.

7.2 We will contact you as soon as reasonably practicable if any such circumstances arise and we will try our best to agree with you a new date and time for an appointment.

8. How to Contact Us

8.1 If you have any questions or complaints, please contact us by calling us on 0203 137 3440.

8.2 Alternatively, you can write to us at info@pjcbuilder.com

8.3 If we have to contact you or give you notice in writing, we will do so by e-mail or post to the address you submit to us in the sign up section of our website.

Accessing our site

Access to the site is permitted on a temporary basis and Premier Medical reserves the right to withdraw or amend the services provided on the site without notice. Premier Medical will not be liable if for any reason the site is unavailable at any time or for any period.

Premier Medical may restrict access to users to some parts of the site or to the entire site for technical, administrative, or legal reasons.

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of the Premier Medical’s security procedures, you must treat such information as confidential and you must not disclose it to any third party. Premier Medical has the right to disable any identification code or password whether chosen by you or allocated by Premier Medical at any time if in Premier Medical’s opinion you have failed to comply with any of the provisions of these terms of use.

You are responsible for making all arrangements necessary for you to have access to the site. You are also responsible for ensuring that all persons who access the site through your internet connection are aware of these terms and that they comply with them.

You may use the site only for lawful purposes. You must not use the site:

• In any way that breaches any applicable local, national or international law or regulation
• In any way that is unlawful or fraudulent or has any unlawful or fraudulent purpose or effect
• For the purpose of harming or attempting to harm minors in any way
• To send, knowingly receive, upload, download, use or re-use any material that does not comply with Content Standards (see below)
• To transmit or procure the sending of any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam)
• To knowingly transmit any data, send or upload any material that contains viruses or any other computer code, programs or files designed to destroy, interrupt or limit the functionality of any computer, computer software or hardware or telecommunications equipment.

Intellectual property rights

Premier Medical is the owner or the licensee of all intellectual property rights in the site and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

Material prepared for the primary purpose of providing information about Premier Medical, its teaching and research activities, its subsidiary companies and organisations with which it is associated or affiliated has been placed on the site by the Premier Medical.

Subject to statutory allowances, extracts of material from the site may be accessed, downloaded and printed for your personal and non-commercial use and you may draw the attention of others within your organisation to material posted on the site.

Premier Medical’s status and that of any identified contributors as the authors of material on the site must always be acknowledged.

You may not modify the paper or digital copies of any material printed off or downloaded in any way and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

You must not use any part of the material on the site for direct or indirect commercial purposes or advantage without obtaining a licence to do so from Premier Medical or its licensors. By seeking a licence from Premier Medical to reproduce Premier Medical Material for commercial or other uses beyond that permitted above, Premier Medical can ensure that individuals and organisations have access to the most up-to-date material.

If you print, copy or download any part of the site in breach of these terms of use, your right to use the site will cease immediately and you must at the option of Premier Medical return or destroy any copies of the material you have made.

Nothing contained in the site shall be taken, construed or considered as a grant of licence or right to use the trademarks of Premier Medical or that of any third party displayed on the site without the prior written permission of the respective owner/s.

Making contributions to our site

In submitting a contribution to the site:

1. You grant to Premier Medical a non-exclusive, world-wide, royalty-free licence to copy, reproduce, broadcast, transmit, display and perform by all means all or part of your contribution on the site for the entire period of copyright in your contribution and all renewals, extensions or revivals thereof; and
2. You warrant that:

Your contribution is your own original work or you have a licence from the author/s or copyright owner/s of the work granting Premier Medical use of the work on the terms of the foregoing licence granted by you; and

You will comply with the Content Standards (below); and

Your contribution does not infringe the copyright or other intellectual property rights of any person or organisation, which includes your having obtained sufficient rights (by written permission/licence or consents as appropriate) for Premier Medical to exercise the foregoing licence granted by you –

from rights holders of third party copyright materials that you may have included in your contribution in whole or in part, e.g. others’ literary works, photographs or other artistic works, dramatic works, musical works, sound recordings, films or broadcasts, and/or that others’ materials are used in your contribution under statutory (legislative) exemption such as fair dealing for the purposes of criticism or review, and

from all identifiable persons in any images or video/film and/or sound recordings that you may have included in your contribution (including parental/legal guardian consent for those under 16 and for those who are vulnerable adults).

Content Standards

These content standards apply to any and all material which you contribute to the site (‘contributions’) and to any interactive services or features associated with it, such as blogs, chatrooms, bulletin boards and wikis.

Contributions must:

• Be accurate (where they state facts)
• Be genuinely held (where they state opinions)
• Comply with applicable law in the UK and the law of the country from which they are posted.

Contributions must not:

• Contain any material that is likely to offend, provoke or attack other contributors to or users of the site
• Contain any material that is defamatory of any person
• Contain any material that is obscene, offensive, abusive or hateful
• Promote sexually explicit material
• Promote violence or contain a statement or describe or encourage activities that could endanger the safety or well-being of others
• Promote discrimination of the basis of age, sex, sexual orientation, disability, race, religion, or nationality
• Infringe any copyright, trademark or other intellectual property right of any person or organisation
• Advocate, promote or assist any unlawful act or illegal activity
• Be made in breach of any legal duty owed to a third party such as a contractual duty or a duty of confidence
• Be threatening, harass, abuse or invade another’s privacy or cause annoyance, inconvenience or needless anxiety to any person
• Be used to impersonate any person or to misrepresent the contributor’s identity or affiliation with any person or organisation
• Contain any material that contains viruses or any other computer code, programs or files designed to destroy, interrupt or limit the functionality of any computer, computer software or hardware or telecommunications equipment.

Premier Medical reserves the right to review, edit or remove without warning any contribution that in its sole discretion breaches these Content Standards and to take further action, including legal action, as Premier Medical reasonably feels necessary or is required by law. Notwithstanding the foregoing, and to the fullest extent permitted by law, Premier Medical accepts no responsibility or liability to any third party for the content or accuracy of any material posted by any user of the site.

Limitation of liability

Premier Medical Material is provided on an ‘AS IS’ and ‘AS AVAILABLE’ basis. To the extent permitted by law, Premier Medical excludes any representations or any warranties (whether express or implied by law), including the implied warranties of satisfactory quality, fitness of a particular purpose, non-infringement, compatibility, security and accuracy.

Unless material is part of Premier Medical Material, or unless stated otherwise, the site may contain advice, opinions, statements or other information by various authors or organisations. Reliance upon any such advice, opinion, statement or other information is at your risk and to the extent permitted by law Premier Medical disclaims all liability and responsibility arising from any reliance placed on such information by any user of the site or by anyone who may be informed of such information.

Where the site contains links to other websites and resources provided by third parties, those links are provided for information only. Premier Medical has no control over the contents of those sites or resources and accepts no responsibility for them or for any loss or damage that may arise from your use of them.

In no event shall Premier Medical be liable to any party for any of the following losses or damages (whether such losses be foreseen, foreseeable, known or otherwise): loss of data, loss of revenue or anticipated profits, loss of business, loss of opportunity, loss of goodwill or injury to reputation, loss suffered by third parties, any direct, indirect, special, incidental, or consequential loss or damages arising out of use of the site or reliance on any material or services provided in the site or accessed through it, whether or not amended by third parties and regardless of form of action.

Nothing in these terms of use is intended to exclude Premier Medical’s liability for death or personal injury caused by Premier Medical’s proven negligence or fraudulent misrepresentation.

Jurisdiction

These terms of use and all questions of construction, interpretation, validity and performance under these terms including non-contractual disputes or claims shall be governed by English law and subject to the exclusive jurisdiction of the English courts.

General

Nothing in these terms of use is intended to nor shall it confer any benefit on a third party whether under the Contracts (Rights of Third Parties) Act 1999 or otherwise.

Premier Medical’s failure or delay to exercise or enforce any right in these terms of use does not waive Premier Medical’s right to enforce that right.

If any of these terms of use should be determined to be illegal, invalid or otherwise unenforceable by reason of the laws of any country in which these terms of use are intended to be effective, then to the extent and within that jurisdiction in which that term of use is illegal, invalid or unenforceable, it shall be severed and deleted from these terms of use and the remaining terms of use shall survive and remain in full force and effect and continue to be binding and enforceable.

Clinic Contact details.

If you have any questions about these Terms, please contact us:

Premier Medical Clinic

36 Great Titchfield St, London, W1W 8BQ, UK

Email: info@pjcbuilder.com
Phone: 0203 137 3440